Product Designer
- Sydney, Australia
- Full Time
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Responsibilities
- Provide industry leading customer support via e-mail, chat and social media
- Take ownership of issues and follow problems through to resolution.
- Provide industry leading customer support via e-mail, chat and social media
- Improve the customer experience by taking a proactive approach in solving
- Take ownership of issues and follow problems through to resolution.
- Willingness to go the extra-mile for each customer contact
- Take ownership of issues and follow problems through to resolution.
Requirements
- Assist in developing customer support procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Help analyze technical bugs, product requests and customer pain points
- Ability to work well with other departments and to manage customer expectations.
- Willingness to go the extra-mile for each customer contact
